BRAZHOME CLEANINGPrivacy Policy
Brazhome Cleaning Services, Corp ("Brazhome," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including with respect to text (SMS) messaging.
1. Information We Collect
We collect information you provide to us directly when you request an estimate, schedule a cleaning, or communicate with us, including:
- Your name;
- Your phone number;
- Your email address;
- Your service address and access/scheduling details;
- Details about the services you request and your service history with us.
2. How We Use Your Information
- To schedule, confirm, reschedule, and provide cleaning services;
- To communicate with you about your appointments, estimates, and payments;
- To respond to your questions and requests;
- To send you service-related and, with your consent, promotional messages.
3. SMS / Text Messaging
We do not sell, rent, or share your phone number or SMS opt-in consent with any third parties or affiliates for their marketing purposes. Your mobile information is used only to deliver the messages you have requested from Brazhome Cleaning Services.
- Consent: By providing your mobile phone number and opting in, you agree to receive text messages from Brazhome Cleaning Services related to your service (such as appointment confirmations, reminders, scheduling changes, and account or payment notifications), and, where you have agreed, occasional promotional messages.
- Message frequency: Message frequency varies based on your interactions with us and your scheduled services.
- Message and data rates: Message and data rates may apply.
- Opt-out: You can cancel SMS messages at any time by replying STOP. After you reply STOP, we will send one confirmation message and will not send further texts unless you opt in again.
- Help: For help, reply HELP or contact us at the phone or email below.
- Carriers: Wireless carriers are not liable for delayed or undelivered messages.
4. How We Share Information
We do not sell your personal information. We may share information with service providers who help us operate our business (for example, messaging, email, and payment providers) solely to perform services on our behalf, and as required by law. As stated above, phone numbers and SMS consent are never shared with third parties for their own marketing.
5. Data Retention & Security
We retain your information for as long as needed to provide our services and meet legal obligations, and we use reasonable administrative and technical safeguards to protect it.
6. Your Choices
You may request access to, correction of, or deletion of your personal information, and you may opt out of promotional messages at any time by contacting us or replying STOP to texts.
7. Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version.
9. Contact Us
Brazhome Cleaning Services, Corp
Serving Cape Coral / Fort Myers, Florida
Email: caroline@brazhomecleaning.com
Phone: +1 (239) 826-2486