Privacy Policy
BrazHome Cleaning Services, Corp ("BrazHome," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including with respect to text (SMS) messaging.
1. Information We Collect
We collect information you provide to us directly when you request an estimate, schedule a cleaning, or communicate with us, including:
- Your name;
- Your phone number;
- Your email address;
- Your service address and access/scheduling details;
- Details about the services you request and your service history with us, including ZIP code, cleaning type, home size, bedrooms, bathrooms, frequency, and any message you choose to send.
2. How We Use Your Information
- To schedule, confirm, reschedule, and provide cleaning services;
- To communicate with you about your appointments, estimates, and payments;
- To respond to your questions and requests;
- To send you service-related and, with your consent, promotional messages.
3. SMS / Text Messaging
We do not sell, rent, or share your phone number or SMS opt-in consent with any third parties or affiliates for their marketing purposes. Your mobile information is used only to deliver the messages you have requested from BrazHome Cleaning Services.
- Consent: By providing your mobile phone number and opting in, you agree to receive text messages from BrazHome Cleaning Services related to your service (such as appointment confirmations, reminders, scheduling changes, and account or payment notifications), and, where you have agreed, occasional promotional messages.
- Message frequency: Message frequency varies based on your interactions with us and your scheduled services.
- Message and data rates: Message and data rates may apply.
- Opt-out: You can cancel SMS messages at any time by replying STOP. After you reply STOP, we will send one confirmation message and will not send further texts unless you opt in again.
- Help: For help, reply HELP or contact us at the phone or email below.
- Carriers: Wireless carriers are not liable for delayed or undelivered messages.
4. How We Share Information
We do not sell your personal information. We may share information with service providers who help us operate our business (for example, messaging, email, and payment providers) solely to perform services on our behalf, and as required by law. As stated above, phone numbers and SMS consent are never shared with third parties for their own marketing.
Website analytics and preferences
Optional analytics are off until you choose “Accept analytics.” You can reject analytics or change your choice using “Privacy settings.” Your quote request does not depend on accepting analytics. We store your choice in this browser for up to 180 days; clearing browser storage removes it.
When analytics are enabled and you accept, Google Analytics helps us measure visits, phone-link clicks, quote-link clicks and accepted quote submissions. Analytics events do not include the contact details or message entered in the quote form. Advertising features are not enabled by this integration.
If you withdraw permission, we stop this integration’s future analytics collection and attempt to remove its accessible first-party Analytics cookies. Withdrawal does not erase information already sent. Browser controls can also be used to clear cookies and stored preferences.
Website hosting, forms and external services
Cloudflare delivers and protects this website and processes technical requests, which can include IP addresses, requested URLs and browser information. Quote requests are processed by our website function and sent to our business inbox through Resend so we can respond. Please do not include payment card details, door codes or other sensitive access information in the quote form.
The website also requests fonts from Google Fonts to display its typography. Loading fonts sends a technical request to Google independently of your optional analytics choice. Links to social networks and other external websites take you to services with their own privacy practices.
Provider information: Cloudflare privacy, Resend privacy, and Google Fonts information.
5. Data Retention & Security
We retain your information for as long as needed to provide our services and meet legal obligations, and we use reasonable administrative and technical safeguards to protect it.
6. Your Choices
You may request access to, correction of, or deletion of your personal information, and you may opt out of promotional messages at any time by contacting us or replying STOP to texts. Send privacy requests to the email below and describe the information or interaction concerned. We may request information reasonably needed to verify the request. Some records may need to be retained for legal obligations or to resolve disputes; we will explain any applicable limitation in our response.
7. Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version.
9. Contact Us
BrazHome Cleaning Services, Corp
Serving Cape Coral / Fort Myers, Florida
Email: info@brazhomecleaning.com
Phone: +1 (239) 826-2486